Vodacom contracts I-

There was a miscommunication/trickery when a Vodacom consultant tried to sell us to upgrading. When we’ve been waiting to downgrade. As my mom is critically ill and won’t need an upgrade. Somehow, over the phone we were upgraded. Locked into another two year contract. Which we would never agree to as my mom has been given a few months to live. I went to a Vodacom store for a consultant to help me. They said I should rather call and speak to the accounts department. Who were no help. Went back to the store. They recommended I go to vodaworld. We waited in queue for 2 hours for a consultant to tell us that this can only be escalated over the phone. We kept getting referred and sent around Vodacom’s maze. There is no one stop where you can deal with a real person who actually has the power to help you. We have to keep escalating and fighting for who knows how long. We don’t know what to do anymore. I just want out of this contract.