Vodacom contracts

Item: Vodacom
Rating: 3
Author: Joseph R

Good day

I got several l vodacom lines adding up to about R4500 a month. My problem is that i previously requested and did sent emails and phoned them to cancel some of the contracts as it is getting out of hand.

5 of these lines according to their customer update without ammending the contract end date was migrated to a lower package in order to save money.

However i learnt that that was all lies and that all of them was extended for another 2 years again.

I also requested quotes to pay contracts up to end of contract in order to cancel them, but their quotes are even more then the actual payment for the duration of the contract.

It seems that theybdo not care about their customers and that it is all about milking them as far as they can.

I am a loyal customer for more than 10 years with them and never slip a payment.

Regards JA Roberts ***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Dec 2025, 07:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Dec 2025, 07:19

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Joseph R's updateReviewer Update

20 Jan 2026, 14:15

Good day.

Can we just get clearance on the fact that on each quotation there is and amount 0f R4000 plus reflected as outstanding balance.

I just need to pay that outstanding balance once and then the other costs like devices etc. Not that amount x 5 as indicated on each qoute plus other costs.
0 Regards

Joseph R's update20 Jan 2026, 14:15

Reviewer Update

Good day.

Can we just get clearance on the fact that on each quotation there is and amount 0f R4000 plus reflected as outstanding balance.

I just need to pay that outstanding balance once and then the other costs like devices etc. Not that amount x 5 as indicated on each qoute plus other costs.
0 Regards