AhkK
Athekosi honey k Krala
1 reviews | Active since Jan 2020
25 Oct 2023, 11:26
Vodacom contracts disappointment
I’m very disappointed on Vodacom they offered me 100 gig 36 month contract I got a router then the first instalment was detected sorry second instalment now when I discover they promised me hundred gig 50 daily 50 in the evening only to find out it’s 2026.9 gig daily and the other half in the evening and I don’t understand and I was not happy with this offer I find out I was disappointed because they promised me hundred gig not 50 gig a month that’s why I took the contract they **** to me and said I will get hundred gig please help me call me *** to see they can request for my call recordings and listen to that agreement
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Oct 2023, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2023, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AhkK
Athekosi honey k Krala's updateReviewer Update
25 Oct 2023, 21:17Yes please do that as soon as you can
AhkK
Athekosi honey k Krala's update25 Oct 2023, 21:17
Reviewer Update
Yes please do that as soon as you can
Vodacom's replyOfficial
26 Oct 2023, 10:14 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we checked and found that the allocations are correct. You are currently receiving 50GB day + 50GB night. Our records indicate that you have used the 50GB day and still have night owl data available to use.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we checked and found that the allocations are correct. You are currently receiving 50GB day + 50GB night. Our records indicate that you have used the 50GB day and still have night owl data available to use.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2023, 10:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we checked and found that the allocations are correct. You are currently receiving 50GB day + 50GB night. Our records indicate that you have used the 50GB day and still have night owl data available to use.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we checked and found that the allocations are correct. You are currently receiving 50GB day + 50GB night. Our records indicate that you have used the 50GB day and still have night owl data available to use.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,