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Yolanda V
1 reviews | Active since May 2021
03 May 2021, 12:49
Vodacom contracts
Struggling to cancel two Vodacom contracts since October 2020. Several calls were made to cancel the contracts, each time promising that the contract would be cancelled. Only to deduct the contract fee from my account again each month. How do I cancel my contracts if Vodacom does not cancel them and still have the audacity to call me monthly to upgrade the contracts.
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Vodacom's replyOfficial
03 May 2021, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Yolanda V's updateReviewer Update
11 Jun 2021, 12:19Thank you very much for finally cancelling my two Vodacom contracts. It is a pity that after many attempts since October 2020, I was not able to cancel it by telephone as required by you. It is also a pity that I first had to follow the route of Hello Peter to get the cancellation handled. I really hope you guys will work on this issue to help people who do not have access to HelloPeter. Thanks also to Hello Peter who creates the platform to handle issues like these.
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Yolanda V's update11 Jun 2021, 12:19
Reviewer Update
Thank you very much for finally cancelling my two Vodacom contracts. It is a pity that after many attempts since October 2020, I was not able to cancel it by telephone as required by you. It is also a pity that I first had to follow the route of Hello Peter to get the cancellation handled. I really hope you guys will work on this issue to help people who do not have access to HelloPeter. Thanks also to Hello Peter who creates the platform to handle issues like these.