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Michelle M

1 reviews | Active since Oct 2020

01 Oct 2020, 07:21

Vodacom contracts cancelled, debits continue on my account

I decided not to renew the my phone and wifi contract with Vodacom which expired july 2020. My last debit order was supposed to be 1 August 2020. But they keep on deducting money from my bank account. I don't get invoices anymore seeing that the contracts has stopped. This is unacceptable and pathetic behavior from Vodacom SA. I demand to get refundend for the money they have taken from my account after the contracts were stopped by me.

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2020, 09:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team