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Vuyowethu M
1 reviews | Active since Dec 2014
31 May 2023, 10:23
Vodacom contracts cancellation nightmare! Stay away!
It's been over a month of struggling to get Vodacom to fix their mess. Cancelled a contract and agreed with consultant that no further debit orders will be processed after payment of cancellation fee. Reversed a debit order they processed while they promised to investigate. Til today no feedback on investigation, consultants see no notes about an investigation but all they are good at telling me is that there should be an additional debit order. Referred them many times to the recording of my call but they do not come back to me. Requested a cancellation of the LTE product I have left with Vodacom, still nothing weeks later. I've blocked Vodacom with my bank. Useless!!!
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Vodacom's replyOfficial
31 May 2023, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 May 2023, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Vuyowethu M's updateReviewer Update
31 May 2023, 12:55Hi. No contact was made. I called in this morning again and spent over 15 minutes on a call that was eventually cut off after I was placed on hold. That consultant didn't call back to finalise feedback after she placed me on hold. What feedback did they say they provided? Have they resolved the error in the debit order they keep re-submitting?
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Vuyowethu M's update31 May 2023, 12:55
Reviewer Update
Hi. No contact was made. I called in this morning again and spent over 15 minutes on a call that was eventually cut off after I was placed on hold. That consultant didn't call back to finalise feedback after she placed me on hold. What feedback did they say they provided? Have they resolved the error in the debit order they keep re-submitting?