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1 reviews | Active since Jun 2017

26 Jun 2017, 12:38

Vodacom Contracts Cancellation fees

<p>Im sitting in Vodacom george and wish to cancel all my vodacom contract due to the fact of their high data fees. I took a sim only plan to get double minutes and data and awhile wAs contacted to upgrade to plan from smart L to smart XL. They charge Me R149 for 1Gb of data. The quote to cancel my subscribtion is R10 795.00 on a R745 pm contract with 18 month left for what???? Giving me a sim and no phone. The package with vodacom that doesnt even come close to telkoms offerings is R1000 more per month. This is not treating clients fairly </p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2017, 12:47
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Jun 2017, 15:46
Official

Dear Michiel,

Your query has been resolved.

Regards,

Cassandra