CM
Cecilia M
1 reviews | Active since Dec 2020
12 May 2021, 15:31
Vodacom contracts cancelation
Since January this year I have been calling vodacom to cancel my contract. To this date they keep debting my account and not actually sending email and sms as per agreement we had on the calls to cancel my contract
All this months they have been debting my account until end of April when I had to put a stop to it by reversing my money.
Now vodacom they calling every 30 minutes about my account that is in arrears while they failing to cancel my contract
I even asked of a way of canceling my contract online as they have a way of upgrading contracts online but I was told no..
I'm really frustrated by vodacom all I want now is to cancel their contract.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 May 2021, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 May 2021, 09:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on the number ***, effective 31/05/2021. As discussed, we processed a credit and will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on the number ***, effective 31/05/2021. As discussed, we processed a credit and will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2021, 09:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on the number ***, effective 31/05/2021. As discussed, we processed a credit and will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we loaded the cancellation on the number ***, effective 31/05/2021. As discussed, we processed a credit and will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,