MN
Marthinus N

1 reviews | Active since Mar 2015

24 Jun 2019, 10:43

Vodacom contracts - beware - just as ******* as Telkom

Vodacom is also making it extremely difficult to get a contract cancelled once it expired. If .you have for example changed e-mails, addresses or any small detail which do not match their "very old" information, they just refuse to cancel a contract which has already expired. The person from customer care phoned me ON MY CELLPHONE, but because I did not have the account number anymore, they refuse to support. DO NOT TAKE OUT ANY CONTRACTS unless you don't mind being caught with "small print" in their "terms and conditions" - which can also change without your knowledge.

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Replies (2)
Vodacom
Vodacom's reply24 Jun 2019, 12:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Jun 2019, 12:48
Official
 Dear Marthinus 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team