Vodacom contracts: Be very careful with what they promise you, they don’t deliver!

I’ve had a problem with my vodacom contract since June 2022 (last year). I have a sim only contract with vodacom wherein I receive 100 Gb (30Gb incentive, 30 Gb anytime data, 30 Gb night owl, and 10Gb video ticket) monthly for R299.99; my instalment increased last year June and I called to say I’m not happy with the increase so I’d like to cancel the contract since I even have connections issues because of the area I was in. The person sent me a cancellation quote for about four thousand something, I was not happy at all I didn’t understand why I had to pay that much amount for a data that I won’t be receiving since it’s a sim only deal and there’s no device involved. So I called vodacom again and as usual I got a different consultant, she told me that she can do a downgrade for 20Gb (10Gb day + 10Gb night) at R149.99 and I agreed, I didn’t even know there’s downgrades but I was okay with the offer since I would have been paying less and I didn’t mind the less data because anyway I was no longer using the SIM card due to connections issues as I already mentioned. The following month (July 2022) I received the 20Gb as promised but with a very high invoice at R512.99 I didn’t understand why and of course I was furious. I called vodacom again and as usual I got a different consultant; she told me the bill is high because a migration was done and migrations are expensive so I requested that I be put on my original subscription I’d rather pay that increased amount that pay a highly increased amount at very low data. She said she’s onto it she will put me back on the 30Gb promo and I was credited the excess amount. The following month (August 2022) nothing was changed, same invoice same amount of data; I called again and they said are on top of it and they credited me for the excess amount. This continued through to September 2022 and I decided to cancel my debit order because vodacom was not taking me serious so I thought maybe if they stop receiving the money maybe they will take my issue serious and for a moment it worked because they started calling me saying “mam’ we’re calling to let you know that your account is in arrears and we would like you to make payment arrangements” so I asked them so you’re able to see my account in arrears but you can’t see the errors I’m my account? I said I’m not going to pay until you solve the issue but that was just stupid because it’s my name on the account so it’s my credit reputation on the line. In October 2022 I was finally put back on my original subscription I got the 100Gb but there was still an issue: the billing was incorrect and too high at R654.99 so I’ve been calling vodacom since then to let them know of this error and they told me that the person that did the final migration forgot to apply the promotional discounts but they kept crediting me every month as I call and complain. Until this year February when they decided to stop crediting me and give empty promises of fixing the error while they are not. In a nutshell, vodacom has caused me so much stress and anxiety because of all these issues, there was a point where they blocked my number and I couldn’t reached them an automated voice would just say “vodacom has blocked this number due to multiple calls received from this number, try with a different number or call (a specific number) where call rates apply” now I’m at a point where I’m really exhausted and I want nothing to do with vodacom but they are also giving me a hassle with cancelling the contract. I honestly want to be free from vodacom and I don’t think I will ever engage myself into a contract with them for a long time maybe until I heal but I doubt. That’s my story… I forgot to mention that I also went to Twitter and spoke to them on Twitter when they blocked me until they stopped responding to me there as well.