CP
Christine P
1 reviews | Active since Nov 2020
30 Nov 2020, 13:20
Vodacom contracts awareness
Please be cautious when renewing contracts with Vodacom or when you receive a free phone with another sim card, etc. It’s a mission to cancel; and wanted to use this opportunity to create alertness...I was not ready to upgrade and decided to wait. In the meantime Vodacom advised I should get a Top up for my number, to ensure my number is not deleted? I’ve been with Vodacom for 15 years?
Today when I wanted to upgrade my contract before the “Top up" kicks in tomorrow; I’ve been told I need to wait until June 2022 or enter into a new contract…really annoyed! So Ladies and Gents please be wary!
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Replies (1)Vodacom's replyOfficial
30 Nov 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
