CP
Christine P

1 reviews | Active since Nov 2020

30 Nov 2020, 13:20

Vodacom contracts awareness

Please be cautious when renewing contracts with Vodacom or when you receive a free phone with another sim card, etc. It’s a mission to cancel; and wanted to use this opportunity to create alertness...I was not ready to upgrade and decided to wait. In the meantime Vodacom advised I should get a Top up for my number, to ensure my number is not deleted? I’ve been with Vodacom for 15 years?

Today when I wanted to upgrade my contract before the “Top up" kicks in tomorrow; I’ve been told I need to wait until June 2022 or enter into a new contract…really annoyed! So Ladies and Gents please be wary!

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2020, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team