Vodacom Contracts Are Lifetime….AVIOD THEM

Had a phone contract with Vodacom that was due to end in November 2025. In October 2025 I wasted my petrol and drove to a branch (Lakeside Mall) to cancel the contract and I was told that at the branch they are unable to cancel and I need to cancel via calling.

Called during October 2025, I called the agents would purposely hang up will processing the cancellation. November I called again and was notified that I am liable to pay the December invoice because contract states that Vodacom needs a 30 day notice for cancellation. Fine December I pay even if the contract ended in November.

January 2026 I get an invoice stating I am liable to pay again . Called the cancellation department and they told me that the agent that processed my cancellation did not log it properly and I need to redo the cancellation process again and pay January invoice.

Refused to pay January because why must my pocket suffer due to their employees incompetence.

Spoke to their team leader Tasshas and he escalated the matter. The next time I called, they notified me no one by the name Tasshas is employed at Vodacom. Called again and Spoke to an agent name Khumo Malepa and requested he set a meeting with a team leader so I can go resolve this matter at their Midrand office before I waste my petrol again by going without an appointment. No response to my email.

Now when I call, my number has been blocked by the call centre.

No assistance till this day Can’t follow up cause my number is blocked Requested a recording of the initial cancellation call I did in November and no one know who handles the recordings

The biggest mistake I made was take out a contract and people should avoid by all means to take out a contract with Vodacom because it’s a life time contract.