SM
Scelo M

1 reviews | Active since Oct 2012

12 Apr 2019, 09:37

Vodacom Contracts are a ****!

Vodacom together with their partner RewardsCo are exploiting customers. I was called by RewardsCo to offer me a contract sim ccard last month (March 2019). I recieved and activated the card on the 3rd of April 2019. However up to now I have not been allocated any data as per the agreement. I have been calling Vodacom and RewardsCo multiple times this past week and they are sending me back and forth, on Wednesday (12/04/2019) Vodacom gave me a reference number (1- ********** ********** ). On the latest contact with Vodacom I spoke to Sindi from Customer Care and she said I must call RewardsCo because Vodacom do not know what was the agreement between RewardsCo and I, I phoned RewardsCo and spoke to Suriya and she said she can not see any problem on their side so I must phone Vodacom and ask them to call RewardsCo and explain why can't they allocate data for me for so long. I just need my data ASAP!

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Replies (2)
Vodacom
Vodacom's reply12 Apr 2019, 11:03
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Apr 2019, 11:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team