MM
Molefi M
1 reviews | Active since Nov 2020
30 Nov 2020, 16:17
Vodacom contracts are a big *****, Stay away
I am very disappointed with vodacom and I feel I am being de*****ed. My data contract is coming to an end on the 3rd of December 2020. I call them to ask that they load no more data into the sim from tomorrow as I will not be renewing the contract. Instead they tell me I was supposed to provide a 30 days notice. I never received any notice from Vodacom requesting to upgrade or cancel. This goes to show that should I have never taken notice the contract would have been automatically renewed without me knowing.
if this is how Vodacom works then they are a big ***** I would never use their service and would strongly recommend people to stay away from their contracts.
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Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
I was not assisted as your records specify. My issue was not that of putting a notice but opting for a cancelation with no further top of data hence no bill to be paid end of December on the account.
This has not been resolved.
Molefi M's updateReviewer Update
01 Dec 2020, 13:21My issue has not being resolved. Vodacom will be providing and charging me for data beyond the contract period which I do not want.
Given that the contract is ending on the 3rd I don't see why I must be forced to still pay beyond this date.
All in the name of I did not put a notice. Which I dispute that Vodacom should have notified me that my contract is ending in 30 or 60 days there warning me to take action and not default to what we are having now. I still say my issue is not resolved and it is ********* for Vodacom to have this as a practice.
"
Given that the contract is ending on the 3rd I don't see why I must be forced to still pay beyond this date.
All in the name of I did not put a notice. Which I dispute that Vodacom should have notified me that my contract is ending in 30 or 60 days there warning me to take action and not default to what we are having now. I still say my issue is not resolved and it is ********* for Vodacom to have this as a practice.
"
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were assisted and advised on the process to cancel a contract via the call center.
Regards
Consumer Website Team "
I was not assisted as your records specify. My issue was not that of putting a notice but opting for a cancelation with no further top of data hence no bill to be paid end of December on the account.
This has not been resolved.
MM
Molefi M's update01 Dec 2020, 13:21
Reviewer Update
My issue has not being resolved. Vodacom will be providing and charging me for data beyond the contract period which I do not want.
Given that the contract is ending on the 3rd I don't see why I must be forced to still pay beyond this date.
All in the name of I did not put a notice. Which I dispute that Vodacom should have notified me that my contract is ending in 30 or 60 days there warning me to take action and not default to what we are having now. I still say my issue is not resolved and it is ********* for Vodacom to have this as a practice.
"
Given that the contract is ending on the 3rd I don't see why I must be forced to still pay beyond this date.
All in the name of I did not put a notice. Which I dispute that Vodacom should have notified me that my contract is ending in 30 or 60 days there warning me to take action and not default to what we are having now. I still say my issue is not resolved and it is ********* for Vodacom to have this as a practice.
"
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were assisted and advised on the process to cancel a contract via the call center.
Regards
Consumer Website Team "
I was not assisted as your records specify. My issue was not that of putting a notice but opting for a cancelation with no further top of data hence no bill to be paid end of December on the account.
This has not been resolved.