Vodacom contracts are a ****

Here I am again after almost 2 years since my last review. With the same problem as last time & this is the only last resort as per usual. Problem with an account that's paid consistently every month even when they add unnecessary arrears because they fail to debit every month on the date I chose but still I pay what is due to them just for the sake of my sanity and credit score. Please fix my account because I need to claim my phone insurance. I lost a phone and I need to claim but I can't cox you guys say I owe when my account statement says I don't