OC
Omphemetse C
1 reviews | Active since Jul 2023
05 Sept 2025, 04:57
Vodacom contracts and bad service
Have a vodacom contact and it was due for an upgrade but before that I called to cancel it and they told me to call after a month because I got my dates wrong. They called to upgrade one of the contacts and I told them to cancel the other one. They didn't do that, they did what brought them business without thinking about the customer. They called to upgrade the cancelled contract and there is apparently no way to cancel it again. Im sitting with two contracts that I don't need and they telling me that they can only be cancelled in the next two years.
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Replies (1)Vodacom's replyOfficial
05 Sept 2025, 08:27Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2025, 08:27
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
