NG
Nokulunga G
1 reviews | Active since Feb 2021
16 Jul 2024, 08:37
Vodacom contracts
I took out a contract with vodacom in April 2022, it was a 2 in 1 contract for 2 years and was suppose to expire in April 2024. In March 2023 I requested for an early settlement and cancellation. I received quotations for the 2 numbers and made payment as stipulated in the quotations. In May 2024 I received invoices for the initial contract amount and when I further enquired I was told that only one number was canceled. The 2 in 1 contract has one account number, vodacom now holds me liable for the payment of the number that was not canceled on their side and I have been told that the matter is escalated and someone will call me after 48-72 hours but no one calls. I am tired of following up on the matter and just want to be refunded for the months I have paid.
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Replies (4)
Vodacom's replyOfficial
16 Jul 2024, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2024, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NG
Nokulunga G's updateReviewer Update
16 Sept 2024, 10:20Good day
Please note that as per the above, I have not received the refund and payment is still reflected as missed on my credit profile. I have made several calls to
vodacom regarding this with no luck.
Kindly please assist, the only thing that was done is the cancellation.
Regards
Nokulunga Gumbi
Please note that as per the above, I have not received the refund and payment is still reflected as missed on my credit profile. I have made several calls to
vodacom regarding this with no luck.
Kindly please assist, the only thing that was done is the cancellation.
Regards
Nokulunga Gumbi
NG
Nokulunga G's update16 Sept 2024, 10:20
Reviewer Update
Good day
Please note that as per the above, I have not received the refund and payment is still reflected as missed on my credit profile. I have made several calls to
vodacom regarding this with no luck.
Kindly please assist, the only thing that was done is the cancellation.
Regards
Nokulunga Gumbi
Please note that as per the above, I have not received the refund and payment is still reflected as missed on my credit profile. I have made several calls to
vodacom regarding this with no luck.
Kindly please assist, the only thing that was done is the cancellation.
Regards
Nokulunga Gumbi
NG
Nokulunga G's updateReviewer Update
19 Sept 2024, 19:29Dear Vodacom
The response is noted and appreciated, will await the refund and monitor my credit report.
Just to enquire, will the missed payment for June be removed from my credit record? If not, kindly please ensure amendment of the missed payment as the missed payment will have a negative effect on credit granting in the future.
I received the settlement letter but that will only close the account and won't remove the missed payment.
Please advise on the above.
Kind regards
Nokulunga Gumbi
The response is noted and appreciated, will await the refund and monitor my credit report.
Just to enquire, will the missed payment for June be removed from my credit record? If not, kindly please ensure amendment of the missed payment as the missed payment will have a negative effect on credit granting in the future.
I received the settlement letter but that will only close the account and won't remove the missed payment.
Please advise on the above.
Kind regards
Nokulunga Gumbi
NG
Nokulunga G's update19 Sept 2024, 19:29
Reviewer Update
Dear Vodacom
The response is noted and appreciated, will await the refund and monitor my credit report.
Just to enquire, will the missed payment for June be removed from my credit record? If not, kindly please ensure amendment of the missed payment as the missed payment will have a negative effect on credit granting in the future.
I received the settlement letter but that will only close the account and won't remove the missed payment.
Please advise on the above.
Kind regards
Nokulunga Gumbi
The response is noted and appreciated, will await the refund and monitor my credit report.
Just to enquire, will the missed payment for June be removed from my credit record? If not, kindly please ensure amendment of the missed payment as the missed payment will have a negative effect on credit granting in the future.
I received the settlement letter but that will only close the account and won't remove the missed payment.
Please advise on the above.
Kind regards
Nokulunga Gumbi
NG
Nokulunga G's updateReviewer Update
16 Oct 2024, 11:39Dear Vodacom
Please note that my credit record still reflects that I missed a Vodacom contract payment in June. I’m in the process of applying for a home loan and this will have a negative effect on the process.
Kindly please rectify.. its is quite unfair as I had settled the contract in advance and cancelled now I’m deemed as a bad debtor.
Regards
Nokulunga Gumbi
Please note that my credit record still reflects that I missed a Vodacom contract payment in June. I’m in the process of applying for a home loan and this will have a negative effect on the process.
Kindly please rectify.. its is quite unfair as I had settled the contract in advance and cancelled now I’m deemed as a bad debtor.
Regards
Nokulunga Gumbi
NG
Nokulunga G's update16 Oct 2024, 11:39
Reviewer Update
Dear Vodacom
Please note that my credit record still reflects that I missed a Vodacom contract payment in June. I’m in the process of applying for a home loan and this will have a negative effect on the process.
Kindly please rectify.. its is quite unfair as I had settled the contract in advance and cancelled now I’m deemed as a bad debtor.
Regards
Nokulunga Gumbi
Please note that my credit record still reflects that I missed a Vodacom contract payment in June. I’m in the process of applying for a home loan and this will have a negative effect on the process.
Kindly please rectify.. its is quite unfair as I had settled the contract in advance and cancelled now I’m deemed as a bad debtor.
Regards
Nokulunga Gumbi