Vodacom contracts

I have been loyal to vodacom for more than 15 years but today they are the ones who fail to have my back. I am in arrears for the first time in this 15 years due to loss of income and I showed that I am willing to pay by short paying above half of what I owe so as to have my services reinstated. Paid on the 7th/08/24 R394.94 , to pay balance on the 31st /08/24 since i have a job now and called them and they agreed to open my line but have not honoured the promise to my surprise.i will not be able to make income without using a phone, Vodacom contract is teaching me a lesson I hate my situation , all I asked was to be met halfway as a loyal customer they always tell me i am when they want something for their benefit.