Vodacom contracting is a mess

Contracting with Vodacom is like playing Russian roulette.

Vodacom appears to have absolutely NO control over outside company telesales agents. It has taken me hours to try and resolve a simple data contract and still it is incorrect. In the meantime, Vodacom debits my bank account with almost double the contract value and I have to wait to have the error corrected. I don't want to pay Vodacom more than I contractually owe them.

I am told each time "it will be corrected after your next payment" only to have the same error appear the next month and then need one more payment cycle for the correction to reflect.

Then one has to stay on the line to rate the service one receives. No wonder Vodacom thinks it is delivering a good service if one rates a service thinking "oh good, at last that is sorted" only to find a month later that it isn't.

Vodacom and MTN are lucky to be trading in a restricted sector. The service is terrible - unapologetically inaccurate and messy.