1 reviews | Active since Oct 2016

03 Jul 2017, 11:32

Vodacom contract/WORST WORST SERVICE

<p>I have a vodacom contract for the past 5years and never I had a pRoblEm till 1 year back. </p> <p> </p> <p>i have 2 contracts and (2numbers and phones) and on 1 number that my mother use is always a mess and everytime I go in to vodacom or I call the people just sy that it is a subscription and they take it off and thats all, then all my airtime is GONE!! The next month i get other artime there is more subscriptons and the airtime is GONE again. So how do i cancel sipcriptions just to go in or phone every month???? BUT NEVER GET RESOLVED EvErytime my airtime is gone and the data also just last 2-3 days in the month. BUT I HAVE TO PAY FOR THIS!!!!</p> <p> </p> <p>The second querry i have is the data I get billed but I don't ask for!!! Every month my bill needs to be the same as this is a prepaid contact so i put a 1gig on after that i need to call in or put on myself!! but my bill diffrent every month. I called in 2 times to request data and the 1 time I called and they could activate the one on 082 but the second time I called they could not activate the one on 076 but month end I get a bill and it is on there. THEN MONTH AFTER MONTH THEY CHANGES MY DATA and less data more money on BILL. HOW CAN YOU BILL DATA THAT I DONT ASK FOR AND DID NOT RECEIVE!!!</p> <p> </p> <p>VODACOM IS THE WORST PEOPLE I CAN DEAL WITH!!! A LOYAL COSTUMER THEY DONT WANT TO UPGRADE OR HELP. </p> <p>WORST WORS WORS</p>

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Replies (2)
Vodacom
Vodacom's reply03 Jul 2017, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2017, 14:45
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dc