Vodacom contract/WORST WORST SERVICE
<p>I have a vodacom contract for the past 5years and never I had a pRoblEm till 1 year back. </p> <p> </p> <p>i have 2 contracts and (2numbers and phones) and on 1 number that my mother use is always a mess and everytime I go in to vodacom or I call the people just sy that it is a subscription and they take it off and thats all, then all my airtime is GONE!! The next month i get other artime there is more subscriptons and the airtime is GONE again. So how do i cancel sipcriptions just to go in or phone every month???? BUT NEVER GET RESOLVED EvErytime my airtime is gone and the data also just last 2-3 days in the month. BUT I HAVE TO PAY FOR THIS!!!!</p> <p> </p> <p>The second querry i have is the data I get billed but I don't ask for!!! Every month my bill needs to be the same as this is a prepaid contact so i put a 1gig on after that i need to call in or put on myself!! but my bill diffrent every month. I called in 2 times to request data and the 1 time I called and they could activate the one on 082 but the second time I called they could not activate the one on 076 but month end I get a bill and it is on there. THEN MONTH AFTER MONTH THEY CHANGES MY DATA and less data more money on BILL. HOW CAN YOU BILL DATA THAT I DONT ASK FOR AND DID NOT RECEIVE!!!</p> <p> </p> <p>VODACOM IS THE WORST PEOPLE I CAN DEAL WITH!!! A LOYAL COSTUMER THEY DONT WANT TO UPGRADE OR HELP. </p> <p>WORST WORS WORS</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dc
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dc
