Vodacom contract wont stop invoicing - Cancelation expired

Vodacom contract wont stop

i had a contract with vodacom for 24 months, which was due for an upgrade may 2017, i never took the upgrade due to the phone was still in good condition, i asked cancelations to cancel my contract, and they "made a request", few months later i recieve a bill of 1k, i called and asked about my cancelation and they told me no cancelation was filled and failed to provide call records to me,

ok, so they told me i have to settle the amount before they can do the cancelation,

i made the payment for the airtime i kept on getting on a sim i dont even use and my cancelation request was sent, few months later i recieve an email from the accounts manager stating that my account was in arreas and neeeded my immediate attension, i quickly called the cancelations department and asked what was going on casue my 24 months was long done, the lady literaly told me that my cancelation expired, i could not belive my ears, and she then put another cancelation as per my request, bare in mimd this is my 3rd telephonical cancelation so i decided to go instores.

today i went to the store to find out about the invoice i recieved stating that the contract was cancelled, however i still needed to pay the amount due, so i called the cancelations department again to find out why am i still being charged for services i havent been using, they said my account was handed over to the legal department, called legal department and they told me that my account has been handed over to debt collectors to my suprise.

so they putting my name on the line after refusing to an upgrade and paying them for the whole 2 years with no problems, so i need my name cleared before i take further steps that involves lawsuits.

please read with caution as i tried not to be angry when writing this, and im terrebly disapointed with your service and unqualified support staff.

please investigate further as im requsting all my recording stating my cancelation and being assured it was done. all calls are recorded to cover you guys and i need those calls as evidence or remove my name put of your system.