VODACOM contract with no benefits for almost 2 years.

In August 2021, I app**** for a Vodacom contract with clear instructions to keep my number. However, mu number was recorded incorrectly by their agents.

I took my phone in for repairs as it got damaged and found out that my number was not covered. That's when I discovered that the number was recorded incorrectly. They then allocated my number correctly because it was clear that the issue was a mistake from one of their agents. However, I have not been getting the contract benefits of the contract up until now. I've been calling and e-mailing and I have received promises, which, six months later, have not been fulfilled. I call, e-mail and I'm always told it has been escalated.

I'm very disappointed with their service and I cannot wait for my contract to lapse so I can leave their service. Being someone who has never had contracts in the past, this is a reminder why I had stayed away from such. South Africa needs to sort out the allocation of spectrum so that we do not have to use the communications companies. .