Vodacom Contract Value Misalignment – CPA Escalation Required

I am requesting urgent escalation regarding my Vodacom device contract. My monthly contract cost is priced at the value of a new device tier, but the device supp**** by iStore Menlyn was a pre-owned iPhone 16 that has now been confirmed to have hardware defects (Case: MN***).

This is a clear contract-value misalignment under the Consumer Protection Act. I have paused iStore’s replacement while waiting for Vodacom’s formal response.

I am requesting a contract correction so the device supp**** matches the value of the contract I am paying for.

I need this escalated to Vodacom Contract Administration urgently.