RN
Reginald N

1 reviews | Active since Nov 2019

30 Sept 2020, 00:21

Vodacom contract urgent help

Good day my big problem is with Vodacom. I took out a data contract with them. I don't have any problems up untill covid started. After lockdown started I went to vodacom to say that I am on lock down and I am employed in the entertainment industry. I also told them that I know I won't be working soon as per social distancing. My thing is I wanted to cancel the contract because I know that I will fall behind on payments as I had no salary or help. Now my account is in areas and they still don't want to cancel. I know it's a contract and I am bount to it but does this also apply in this time of lockdown. I know allot of people are struggling. I am willing to pay the arrears but what about the way forward. This is very sad to thing that the big companies do not care about there customers. Only there to make money I would love to know what the law say about something like this when we are in lockdown and even if there is no lockdown there will be social distancing. Would Vodocom even try and help a customer like me. Thank you

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2020, 07:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team