Vodacom Contract upgrade(2nd time)

A lady called in July 2022 and told me I am due for an upgrade, we spoke over the phone and agreed on a package, come beginning of August 2022 I receive a totally different package to what I agreed on and I am overcharged. Brought this up with Vodacom on 11 August 2022 already, but to this day nothing has happened. I am also told it was a lady from Game stores that called and now I must go hunt at the game stores. The last upgrade was the same issue, I had to call and request what I was sold over the phone. Is Vodacom giving proper training to Game Reps? I am not happy at all and I want to cancel this facility but still I am also not able to do so. I have been with Vodacom since 2003 but the treatment I am receiving is otherwise. No I must walk to Game store when I never intended to go to any shop in the 1st place. It would really help if the matter was at least treated with some urgency. No call, no sms, no email, I am the one reaching out. I also requested the recording of the call, none has happened. I was given the ID code 58644 to go enquire at Game, I also have two References *** ***