NP
Nico P
1 reviews | Active since Sept 2012
07 Apr 2021, 10:01
Vodacom Contract Upgrade Issues
I've been trying to upgrade for days now...as my existing contract is due for an upgrade. Finally when a consultant from Vodacom phoned and asked which package I wanted they indicated that the package is not on their system. As I spoke to the consultant I went online to the Vodacom shop, followed the steps to get to the upgrade section, and again I could see the specific package I wanted....I even took screenshots for proof. The consultant then indicated I had to send an email to *** and they would maybe help as she's unable to help with the upgrade and the package that I want. I'm still waiting for a response to the email with the screenshots attached of the packages as was shown on the Vodacom shop website. I would like someone to respond to my email and process my upgrade as per the options I was shown on the Vodacom Shop upgrade section.
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Replies (3)
Vodacom's replyOfficial
07 Apr 2021, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NP
Nico P's updateReviewer Update
08 Apr 2021, 19:14Yet still no resolve to the matter at hand. Spoken to several consultants, managers etc. and I still get the run around. Keep getting excuses of system glitches and basically telling me I'm a **** when I've sent several screen shots of the upgrade deals offered. I'm going to lodge complaints at ICASA as well as the National Consumer Commission against Vodacom for breaking CPA laws and ******** business practice. I will see my term out in my current contract and move over to MTN from Vodacom. I will do the same with my family members Vodacom numbers. Thereafter I'm going to approach our board of directors at the company where I am thr office manager to cancel our business contracts and move over to MTN as well. Vodacom the best and biggest in SA my ass. Bunch of ****** who find a way around a situation in stead of giving a client, that's been a client for 15 years, a deal yet again that was shown to Vodacom over and over again. ********* company with mo sense or customer service
NP
Nico P's update08 Apr 2021, 19:14
Reviewer Update
Yet still no resolve to the matter at hand. Spoken to several consultants, managers etc. and I still get the run around. Keep getting excuses of system glitches and basically telling me I'm a **** when I've sent several screen shots of the upgrade deals offered. I'm going to lodge complaints at ICASA as well as the National Consumer Commission against Vodacom for breaking CPA laws and ******** business practice. I will see my term out in my current contract and move over to MTN from Vodacom. I will do the same with my family members Vodacom numbers. Thereafter I'm going to approach our board of directors at the company where I am thr office manager to cancel our business contracts and move over to MTN as well. Vodacom the best and biggest in SA my ass. Bunch of ****** who find a way around a situation in stead of giving a client, that's been a client for 15 years, a deal yet again that was shown to Vodacom over and over again. ********* company with mo sense or customer service
Vodacom's replyOfficial
20 Apr 2021, 18:22 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our records indicate that you were in contact with our Upgrades Department with regards to your query and they have already provided feedback.
Regrettably the deal cannot be honored. The information displayed on the website for iPhone 12 did not include the cost for the handset installment which was caused by a technical error and the incorrect deal has been removed from the website. We do apologize for the inconvenience this may have caused. Regards Consumer Website Team
Regrettably the deal cannot be honored. The information displayed on the website for iPhone 12 did not include the cost for the handset installment which was caused by a technical error and the incorrect deal has been removed from the website. We do apologize for the inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2021, 18:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our records indicate that you were in contact with our Upgrades Department with regards to your query and they have already provided feedback.
Regrettably the deal cannot be honored. The information displayed on the website for iPhone 12 did not include the cost for the handset installment which was caused by a technical error and the incorrect deal has been removed from the website. We do apologize for the inconvenience this may have caused. Regards Consumer Website Team
Regrettably the deal cannot be honored. The information displayed on the website for iPhone 12 did not include the cost for the handset installment which was caused by a technical error and the incorrect deal has been removed from the website. We do apologize for the inconvenience this may have caused. Regards Consumer Website Team
Best regards,