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nM
ntswaki M

1 reviews | Active since Aug 2011

25 Jun 2025, 14:27

Vodacom Contract Upgrade Horror

My main contract just got cancelled after I logged a service query to have a new contract line that was loaded under my profile after I tried to upgrade my main contract line in May. My monthly bill is on R6000+ and I am being sent from pillar to post. I don't know what to do, I'm now without my RED VIP package and I'm told to wait for next week. The incompetence at Vodacom needs to be studied, I even regret having initiated an upgrade.

0
Replies (6)
Vodacom
Vodacom's reply26 Jun 2025, 08:37
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

nM
ntswaki M's update27 Jun 2025, 12:45
Reviewer Update
When?
nM
ntswaki M's update27 Jun 2025, 12:50
Reviewer Update
When? im still waiting
nM
ntswaki M's update01 Jul 2025, 11:39
Reviewer Update
The debit order of R6174 just went out of my account yesterday. Is this issue being resolved? There is still a debit order of R674 that went off my account for the 082 number I never asked for. My 073 number is still prepaid. I have logged two tickets and they are not being resolved. What on earth is going on?
nM
ntswaki M's update01 Jul 2025, 13:48
Reviewer Update
I have just received a message that the insurance for my device has also been cancelled. This is getting out of hand, please respond and correct all these changes being made. I simply cannot take it anymore.
nM
ntswaki M's update13 Aug 2025, 14:09
Reviewer Update
Dear Vodacom, please note that all my contracts were re-instated as was promised. However, I have just been made aware that my device insurance was never re-instated. I am being told that I need to complete an application form again because no one from the complaints department instructed the insurance department to re-instate my device insurance. I have refused to fill the application form again as I was not the one who cancelled my insurance to begin with. Can someone please assist me as soon as possible. My insurance needs to be re-instated.