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FRANCOIS R
1 reviews | Active since Feb 2021
04 Feb 2021, 14:43
Vodacom contract upgrade financial indicator
I wanted to upgrade my Vodacom contract today but failed. The financial indicator box is unticked. Yes i am under dept review but according to my knowledge that does not stop you from upgrading your contract. In fact with my previous upgrade i have all ready been under dept review. VODACOM please advise how are we going to resolve this issue.
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Vodacom's replyOfficial
04 Feb 2021, 18:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2021, 18:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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FRANCOIS R's updateReviewer Update
06 Feb 2021, 17:03Dear Vodacom Customer. Your query has been escalated to a Solution Expert who will contact you within 24 working hrs. Your ref number is: ***....
Shortly after that i got a sms that said it has been resolved and closed. Well thank you for for notingh. I still do not know what has been done from your side to assit me and i still can not upgrade.
Shortly after that i got a sms that said it has been resolved and closed. Well thank you for for notingh. I still do not know what has been done from your side to assit me and i still can not upgrade.
FR
FRANCOIS R's update06 Feb 2021, 17:03
Reviewer Update
Dear Vodacom Customer. Your query has been escalated to a Solution Expert who will contact you within 24 working hrs. Your ref number is: ***....
Shortly after that i got a sms that said it has been resolved and closed. Well thank you for for notingh. I still do not know what has been done from your side to assit me and i still can not upgrade.
Shortly after that i got a sms that said it has been resolved and closed. Well thank you for for notingh. I still do not know what has been done from your side to assit me and i still can not upgrade.