Vodacom Contract (Upgrade) FAILS!!!!

I have been a customer with Vodacom for many many years. Recently (September 2023) I have upgraded online for the (pre order) of the IPhone 15 Pro Max x2 (since I have 2 Vodacom contracts with them). All went “well”…. Besides the fact that both my contract lines are successfully upgraded, the devices never made it to my residence for delivery since day 1.. Running up and down, calling like a mad woman, still unsuccessful. Finally was told by consultant to go straight to Vodaworld (Midrand) as they would definitely be able to assist me, sat there for an hour and 45 min just to be told, an “email” has been sent to higher management as it appears to be a “*****alent” issue…. Ever since then I have still been paying, religiously for the contracts without the devices and no one can assist me or give me any feedback as to what is happening and or going on. All 45 consultants I’ve spoken to in the last 2 and half months have all different stories…. Up until now, still no sign or call from anyone. No managers, no teamleaders none. I am so at my wits. First time I’ve ever experienced this type of things and it’s so sad, as it’s being paying for something you don’t have !! No reference numbers given, none!!