Vodacom contract upgrade and migration

I have completed a contract migration and Upgrade on 06/09/2021. Received an SMS that the order was successfully processed and the consultant Nokwando verified that all is in order.

She stated that 50 Units of the note 20 Ultra will be received on 17/09/2021 and that one is booked to my name, so i will need to wait if I do not mind. I rep**** and said that it is all in order.

I did a follow up yesterday 13/09/2021 due to the fact that my contract was not reflecting the migration as yet. I spoke to numerous consultants and the ONLY response was that sorry Sir the deal has been cancelled and you should shop for a new deal and device.

NO cancelation was ever done from my side, The deals was apparently changed on 07/09/2021 and its no longer available.

This means that they cant assist anymore and that the SMS received that the order was successfully processed means NOTHING.

I feel that the issue has got nothing to do with me as the Client although I am currently the one sitting with the problem. I have been a client for more than 12 years.

Vodacom you service is up to SH*****T. You have not even returned one of my messages as stated by your Representatives that I have spoken to yesterday.

The ONLY blatant answer I get is, YOUR ORDER HAS BEEN CANCELLED, THE DEALS HAVE CHANGED, LOOK FOR A NEW DEAL.