Vodacom Contract - unresolved issues

<p>Cell number ********** 872 was ported to Telkom in January 2017. My Vodacom contract ended end of February 2017. I phoned Vodacom and cancellation of the contract was confirmed. Vodacom deducted an amount of R645,09 from my account on 26/4/2017. When I queried this with Vodacom, I was told this is a mistake and they would refund me. The refund was approved, but would only reflect end of May. I was also told that they would send me an sms to confirm the refund payment. Up to date no refund has been done and today I recieved a statement from Vodacom reflecting amount of R645,09 will be debited from my account. When I phone the call centre I was now told that I do not have any active contract anymore, no amount will be debited as per statement and I must talk to cancellation department to follow up on the refund. When they transferred me, I had to type in a cell number which the system does not recognise as a valid number anymore and I was disconnected becasue you do not get an option to hold for a consultant. This is the worst customer service I have ever experienced. I will not advise anyone to take up a contract with Vodacom EVER. They deducted the amount again on 26/5/2017. They are *****ing my money out of my account. </p>