Vodacom contract transfer from personal to business - an 8+ week process!

<p>After holding a Vodacom contract for donkeys years I need to transfer my contract to a business account. Well, who would have thought Vodacom's service and systems are such a mess. 6 weeks from handing over all the forms and documentation in the Montclare branch in Newlands (on 12 June), the personal contract call centre, nor business contract call centre, nor information system department have any record of this request. The branch assures me the request was submitted and is 'in process'. After being told it would take a month, I am now told it will probably take two months. The call centre agents tell me to go demand information from the branch, the branch tells me they have no involvement as it sits with the business contracts division. And all the while the branch refuses to give me a reference number with which to track this request. If you're thinking of taking out a contract, stay far away from Vodacom. Useless! </p>