VM
Vuyo M
1 reviews | Active since Jul 2014
07 Dec 2020, 00:53
Vodacom contract total pits!!!
The worst service provider & customer service. Only company I owe R120 that had managed to mess up my credit. Vodacom is the total pits..including their consultant Lance who called with arrogance. I had a contract of +/-R1200 which ended after 24 mnths ...after being given a hard time to cancel I was sudenly charged R60 every month. .....
My credit record is messy I cant get work, credit over a dispute of R120 I owe Vodacom.
I truly regret having entered into contracts with Vodacom !!!
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Replies (2)
Vodacom's replyOfficial
07 Dec 2020, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VM
Vuyo M's updateReviewer Update
15 Dec 2020, 06:08I've received no contact on the matter. I want to lay a formal complaint with NCR and you have to date not provided me with a copy of a contract where I agree to enter a contract for R60 a month after the 24 month term has lapsed and a cancellation was sought therafter.
If you could email me the copy of my contract I would be happy clearly your contact centres arent able to handle the matter and I personally want to escalate this. Its bad on my credit record amd totally ******** to have unauthorised debit order deductions on client accounts.
If you could email me the copy of my contract I would be happy clearly your contact centres arent able to handle the matter and I personally want to escalate this. Its bad on my credit record amd totally ******** to have unauthorised debit order deductions on client accounts.
VM
Vuyo M's update15 Dec 2020, 06:08
Reviewer Update
I've received no contact on the matter. I want to lay a formal complaint with NCR and you have to date not provided me with a copy of a contract where I agree to enter a contract for R60 a month after the 24 month term has lapsed and a cancellation was sought therafter.
If you could email me the copy of my contract I would be happy clearly your contact centres arent able to handle the matter and I personally want to escalate this. Its bad on my credit record amd totally ******** to have unauthorised debit order deductions on client accounts.
If you could email me the copy of my contract I would be happy clearly your contact centres arent able to handle the matter and I personally want to escalate this. Its bad on my credit record amd totally ******** to have unauthorised debit order deductions on client accounts.