Vodacom contract sum deactivated when I am paying successfully every month

For 4 days now since last week. I couldn't get through customer car line. I made sure that I called in and waited a minimum time of 45 minutes and they never pi ked up today I waited on line for 1hour 30 min and they are not a picking up. I k ow it's unbelievable but it's the truth.

The reason for my call was to ask them to enable my phone services since I can't use my Sim due to what vodacom e plains... "your services have been cut off", I don't owe vodacom a cent. I pay successfully every month.

For 2 month now I can't use my Sim card. All my airtime for 2 month will be lost. I pay this contract monthly but 4 two month I can't use my Sim.

Please assist.