Vodacom contract still not been rectified.

My patience has run out with Vodacom regarding the beyond shocking service by their *********** consultants. This is now the 2nd review to try and get my contract sorted out, once and for all. On the 9th October 2023, I contacted Vodacom to cancel my data contract ***. Since then, there has been a complete mess with my contracts. Instead of my contract being cancelled as per my request, I got issued with two notices, one thanking me for renewing my subscription (the one I cancelled) and some useless package on my main contract *** that I had not signed up for. The Consultant who contacted me after the HelloPeter review, told me once the new phone that had been given to me, had been returned, my contract subscription will return to what it was originally. On the 20th November I received confirmation that my phone is returned. My subscription for contract *** has not been rectified. So, I am paying R122.77 for data I cannot access therefore cannot use. The incorrect subscription is still attached to: Cellular Number : *** ELZA BIRD Description Amount VAT Subtotal Subscription Charges Airtime Subs - RED Flexi 140 Line Rental December 121.74 18.26 140.00 Handset Installment 15 December 33.91 5.09 39.00 VAS - Caller Identity Subscription December 8.69 1.30 9.99 Total Subscription Charges 164.34 24.65 188.99 This Invoice Amount 164.34 24.65 188.99. In other words, I am paying for data that I cannot use and then have to pay for data if I use my main contract ***. What will it take to get this mess rectified, a formal letter to the CEO of Vodacom or the Ombudsman? Then hopefully with the references, the *********** consultants will be identified.