TM
Tsundzukani M
1 reviews | Active since Nov 2023
08 Jul 2024, 13:09
Vodacom contract sim
Vodacom will stress you out,I had taken out a vodacom contract On the last month I failed to pay then my account was in arrears then I received an email stating that my services will be disconnected After the Sim card stopped working totally But I was still billed on that And the following month Now am being billed on a disconnected Sim with no data and Sim allocation
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jul 2024, 13:59 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2024, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2024, 08:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/07/09 at 08:49:25, kindly contact the Accounts Division on *** free from a Vodacom sim card to assist with a payment arrangement.
Kindly be advised, you are able liable for the contract within the term dates and if its running on a month-to-month basis. It is your responsibility to inform Vodacom of your intentions to cancel or retain the number.
Apologies for any inconvenience caused.
Regards
Vodacom Consumer Website Team
Kindly be advised, you are able liable for the contract within the term dates and if its running on a month-to-month basis. It is your responsibility to inform Vodacom of your intentions to cancel or retain the number.
Apologies for any inconvenience caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2024, 08:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/07/09 at 08:49:25, kindly contact the Accounts Division on *** free from a Vodacom sim card to assist with a payment arrangement.
Kindly be advised, you are able liable for the contract within the term dates and if its running on a month-to-month basis. It is your responsibility to inform Vodacom of your intentions to cancel or retain the number.
Apologies for any inconvenience caused.
Regards
Vodacom Consumer Website Team
Kindly be advised, you are able liable for the contract within the term dates and if its running on a month-to-month basis. It is your responsibility to inform Vodacom of your intentions to cancel or retain the number.
Apologies for any inconvenience caused.
Regards
Vodacom Consumer Website Team
Best regards,