DC
Damien C

1 reviews | Active since Aug 2020

24 Aug 2020, 12:23

Vodacom - Contract signed, waiting 3 weeks, still no internet!

I have signed up with Vodacom to supply my internet. I have signed a contract for Fibre, which is not active in our area untill September, The contract states that they will be providing the router and a ****le, so that I can have internet via the ****le, until fibre is active. 3 Weeks have passed and since then, I have called and talked to a Vodacom consultant everyday since and still we have no internet. "The ****le will be activated in 48hours" they say. I am fed up with their pathetic service pulling through from their cellphone mishaps to their stance as an internet provider. They show zero respect for the contract and have breached it in terms of what I signed up for. Unacceptable!!

Vodacom breach contracts and nobody has internet, we breach contract (by our payments not going through, due to a their systems being off) they don't think twice about cutting you off... Hope a new service provider can launch and cut off this monopoly saturated industry.

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2020, 14:00
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DC
Damien C's update26 Aug 2020, 13:32
Reviewer Update
Still no contact made from Vodacom, classic! I am still awaiting a call or email from Vodacom. I have been with Vodacom ever since I got my first Nokia 3310. If I am not mistaken I have been a loyal Vodacom customer for nearly 20 years.... This is no means how business is done, I don't think Vodacom is taking this breaching of contract seriously at all....