mL
masabata L
1 reviews | Active since Jun 2019
18 Jun 2019, 14:48
Vodacom Contract Settlement
I paid off my contract last year in Aug and received a settlement letter however I am still listed on the credit beaurau as though I still owe them R10k, I have been following up with Vodacom and a few months back one of their call center agents apologized about this and assured me that they will update my contract to paid off.
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Replies (2)
Vodacom's replyOfficial
18 Jun 2019, 15:47 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2019, 15:47
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jun 2019, 11:48 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried to call but get a busy line. Please be advised that a payment profile update has been submitted. Please allow 5 to 7 working days for the update to reflect across platforms. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2019, 11:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we tried to call but get a busy line. Please be advised that a payment profile update has been submitted. Please allow 5 to 7 working days for the update to reflect across platforms. Regards Consumer Website Team
Best regards,