TM
Thato M
1 reviews | Active since May 2021
02 Nov 2021, 17:35
Vodacom contract ****
Vodacom is forcing me to pay R500 for closure of a 24 months contract that ended on 31 of October. I called them in September and said I'm not interested in any upgrade or downgrade I just want to close the account. But vodacom is insisting on adding a extra month to my contract making it a 25 month contract by force. If I don't pay I will be blacklisted even though I never asked for an extension. Be careful about signing with vodacom. Mtn is the only honerable network no ****s.
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Vodacom's replyOfficial
03 Nov 2021, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team