RC
Reinhardt C

1 reviews | Active since Aug 2014

08 Jul 2021, 19:10

VODACOM CONTRACT **********!!! == BOGUS CONTRACT WAS CANCELLED !!!!

VODACOM CONTRACT ********** == BOGUS CONTRACT WAS CANCELLED AFTER PAYING THEM THE absorbent fees in March 2021-- I called numerous times after paying them in April 2021 to cancel and to escalate -- THE LAST TIME I SPOKE TO AN AGENT HE ADVISED ME THAT THEY HAVE NO MANAGERS OR SUPERVISORS AVAILABLE THEY IN MEETINGS AND A MANAGER WOULD NOT BE ABLE TO HELP ME AND HE WOULD ESCALATE MY CANCELLATION -- BECAUSE THEY ARE A BIG CORPORATE AND THEIR AGENTS HAVE NO CUSTOMER SERVICE KNOW HOW!! OR PASSION FOR WHAT THEY DOING HE JUST BRUSHED ME OFF I GUESS -- I Explicitly told the agent that I cancelled numerous times and I am still getting billed for something that I do not use at all he tried to upsell another contract and I advised NO NO NO NO just cancel just cancel -- but they don't -- next stop is complaint to ICASSA you guys at vodacom are *****ing us and making our credit scores plunge with this BOGUS PROCESS OF CANCELLATION -- EVEN YOU VODACOM YOU NOT ABOVE THE LAW REALLY KNOW THAT -- YOU CANNOT DO THIS TO US AS CONSUMERS!!!!

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2021, 07:07
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RC
Reinhardt C's update09 Jul 2021, 14:33
Reviewer Update
Thanks Randall for making contact -- I await your response and hope you can resolve this issue finally. I would also like a breakdown of the R880 I paid in March and what that was for? something like an itemized billing