MVDB
Michelle Van Der Berg

1 reviews | Active since Apr 2023

09 Apr 2023, 11:33

Vodacom contract ****s

I renew my conyract a year ago was told I would pay 225 then ro my suprise bill was over 325 Vodacom rold me was due to VAT in other word when the sold me the comtract it is witbout vat lost the case athen dec 2022 if was given more data on my CURENT contract after my bad expierence I souble checked about the cost no mam it is INClUDED you do not pay a cent more and yoir no stayes the same R600 later there was n new contract Phoned Vodacom told thhem to listen to the recording and thy said 2nd contract is cancelled Guess what it is nit Cancelled This sadened me I havebeen a loyal customer for 20 years !I will never ever use vodacom again and will try to get legal help now

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Replies (2)
Vodacom
Vodacom's reply09 Apr 2023, 16:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Apr 2023, 10:14
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we tried calling you, however was unable to get hold of you. We tried calling on the number *** provided, however the person that answered informed us that it’s the wrong number. Kindly update your contact details on your profile and let us know should you still require assistance. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,