Vodacom contract ripoff

I recently upgraded but it happed that the consultant upgraded me to a Home Internet Package due to the fact that I mentioned I have a router, which he did not explain that the package is for a plugged in router.

On the 1st of September I called in to complain and I was told that they will reverse the package and once that is done I will receive a call to inform me. The process was said to take 24 hours but clearly it took more than that as it was not yet processed on Monday 4 September.

I called again today, 13 September to enquire. I was told the reversal was successful, but to be upgraded to the correct package I’d need to call on the last day of the month. To my shock I am still billed for the incorrect package and I was told I must pay even though I did not use the package.

What kind of ripoff is this? I am without internet connection for the whole month and still be expected to pay for something that I didn’t use.

I am home as I am on maternity leave with all these frustrations my newborn has to be breastfed milk coming from a distress person. My husband had to give me his Telkom router to use for the mean time which is an inconvenience to him.

I am totally dissatisfied of Vodacom services and considering to move to another network.

Number in question: ***