VR
Vijen R

1 reviews | Active since May 2022

06 May 2022, 13:43

Vodacom Contract *******

What a pathetic company, been with vodacom for years. Upgraded my contract with retentions in March 2022, promised the same benefits, but my data allocation has been taken away. Called today 06/05/2022, utterly rude staff member tells me that its a promo and I don't know what i'm talking about, puts me through to the department, was told that they can see the problem and will get the person who assisted to call me to rectify. No call back even though promised that the guy will call back. What an *********** company, everytime I upgrade I have the same issue. Made the mistake of thinking vodacom will improve. Second issue took out new contracts in the past 6 months, expecting that when you sign up as agreed the contract price stays constant but not with vodacom, increases all around because they can change the rules whenever they see fit. Can't wait for my contracts to end so I can be done vodacom, won't make the mistake of upgrading again. See additional info the phone number that has the issue.

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Replies (1)
Vodacom
Vodacom's reply06 May 2022, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team