PL
Pulane L
1 reviews | Active since Jun 2017
22 Jun 2019, 21:25
Vodacom contract *******!
I had a contract sim for few months now, I did not have a handset/ phone for this number, everytime I check my balance it says R0.00 airtime. I called vodacom tonight and they told me the number has a subscription which takes R7 a day, I'm surprised about this cos I've never used this number in a phone except when I checked balance. Now they refuse to pay me back my airtime which they took. I've never subscribed to anything.vodacom is robbing people, vodacom is chowing our money. I want my airtime back or they must cancel the stupid contract. You are ripping us off.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Jun 2019, 11:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2019, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PL
Pulane L's updateReviewer Update
23 Jun 2019, 13:33I'm still waiting for Vodacom to refund me. I'm ****ed off right now
PL
Pulane L's update23 Jun 2019, 13:33
Reviewer Update
I'm still waiting for Vodacom to refund me. I'm ****ed off right now
Vodacom's replyOfficial
24 Jun 2019, 15:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 Jun 2019, 15:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,