Vodacom Contract Reversal

In summary:

Had a call from the someone regarding my Vodacom contract. They informed me that my contract was expiring. They also said that the package I was on at the time no longer existed and they couldn't /wouldn't extend it. I was receiving R 210 airtime and 2 GB's of data a month. They moved me to a more expensive package with half the amount of data i.e. 1 GB a month.

When I called Vodacom to reverse this they dropped my monthly airtime and back to the original but they left me with 1GB data. I feel quite **********. I called again to inform them of this last week. The Agent I spoke to said she would assist and mentioned I am a platinum customer. I asked for a reference number but she did not give me one insisting someone would call me back. The agent assisting and would call me back the same day regarding this. But she nor did anyone else called me back.