1 reviews | Active since Apr 2013
Vodacom Contract Renewed WITHOUT CONSENT
*****: To whoever from Vodacom sees this:
I have found out that 2 of my contracts were renewed by a rewards company called Mondi mobile. Both numbers were upgraded WITHOUT MY CONSENT. I never received any phone call.
I only found out about this when I went to a Vodashop to upgrade these contracts myself, only to find out that these were upgraded BOTH on the 17th of May 2018
The numbers are: ********** ********** 149
I phoned Mondi mobile on the 6th of September 2018 and requested an Upgrade Reversal with immediate effect as advised by Vodacom since Vodacom cannot reverse the renewals themselves.
I cannot go forward in any sense whatsoever and is now stuck. The reversals have not been done as promised by Mondi mobile.
What do I do? Do I go to the police and open a case of *****?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Martin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Martin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)