TD
Tamarin D

1 reviews | Active since May 2014

05 Jan 2017, 12:23

Vodacom Contract Renewal Complaint

<p>I can NOT explain the level of frustration myself and my fiance are experiencing this morning to the vodacom call centre! </p> <p>Besides the fact that we have tried phoning about 20 times and been cut off the line, the rest of the time we have been sent backwrds and forwrds to the following numbers OVER AND OVER AGAIN: ********** , ********** , ********** , ********** , 082111 - Not a single person we have spoken to has helped us! THIS IS RIDICULOUS!!!</p> <p> </p> <p>I upgraded in August and am being charged for things I have not reuested and not either receiving the deal we agreed upon.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 12:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team