Vodacom contract renewal ****

Last month September, I was contacted by a consultant from Vodacom dealer (Elite Mobile) offering me an extra benefit on my 2 contract numbers that were due for an upgrade. Over the years, I have been receiving 80minutes on both numbers. I indicated to her that I am not planning to renew both contracts. She said she is offering me extra benefits (Bluetooth speakers and 15gigs) without affecting the current amount i am paying. After several calls and persuasion, I eventually accepted the offer as i had nothing to lose but gain 15 gig and Bluetooth speakers. Devices were delivered on the 18th of Sept?? I traveled out of the country on 26 Sep to 7 Oct. I noticed that on the 01 of Oct i received data only without 80 minutes, unfortunately, i couldn't call to ask about minutes as i was out of the country. On the morning of the 7th, i received a message from Vodacom with the balance of Oct with the amount that was more than the usual amount. I called Vodacom to ask about the extra amount that was reflecting on the balance plus about 80 minutes that i didn't receive. I was told that the new contract comes with 15 gigs only. I am no longer getting anytime minutes. I was furious. I told them that i was informed that the gigs were extra benefits, which according to my understanding, did not affect the 80 minutes that i receive every month. I was promised that the matter would be escalated. I called again after a week and explained my story. I even asked that they listen to the recording. I requested to cancel the new contract or revert to my old contract. The Vodacom agent said the system does not allow her to cancel from their side due to the devices that i have received. They will have to send the request to the dealer Elite Mobile would have to collect devices. I told her that i don't mind as they have sold me lies already. Eventually, the agent from Elite Mobile got back to me and told me that they had listened to the recording and they didn't find anything wrong by their staff member, according to them she explained everything to me. Obviously, they will have to protect their staff. I requested that they send me the recording. I wouldn't have agreed to take the contract with 15 gigs only for R159. Worse this data is not even anytime data but you have to use it for specific services and at a specific time. I am still waiting for the recording (if I will receive it). I am frustrated that I am wasting money on services that I am not even satisfied with. I have been with Vodacom since 1999 and i currently have 3 contracts with them but today i am very disappointed and angry that Vodacom does not respect clients through their dealer called Elite Mobile.