NM
Nhlakanipho M
1 reviews | Active since Mar 2023
22 Mar 2023, 14:40
Vodacom contract- refused cancellation
Good day I had a contract with Vodacom for 24 months, when I requested the cancellation they refused, now they are taking a legal action against my name which is unfair. I honoured my part of the contract by paying, but they refused to cancel. Kindly assist.
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Vodacom's replyOfficial
23 Mar 2023, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2023, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Mar 2023, 14:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided regarding the amount to be credited and to make payment for the outstanding amount and call 1958 to cancel. Regards Consumer Website Team
Vodacom's reply28 Mar 2023, 14:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided regarding the amount to be credited and to make payment for the outstanding amount and call 1958 to cancel. Regards Consumer Website Team