Vodacom Contract & Refund Experience – Extremely Disappointing

I ordered a phone online with a new contract, but when I went to a Vodacom store to convert my SIM, they couldn't assist me because it was an online order. I was advised to return the phone to cancel the contract, which I did immediately. Despite this, Vodacom continued to debit my account for three consecutive months.

Despite that, Vodacom continued to debit my account for three months. I logged multiple tickets and spoke to numerous support agents, but every step took weeks with no resolution. Eventually, the contract was cancelled, and I was informed the refund could be processed either via my bank account through Vodacom. I opted for the Vodacom to credit my account, hoping to keep everything within one provider to keep it simple, if only I knew!!

The refund was promised by mid-April, but it’s now mid-May and still nothing. Another visit to a Vodacom store revealed that my tickets had been closed without issuing the credit. I sent a follow-up email with a new ticket reference, and the only response was from the legal department stating it would be forwarded to the relevant team, no further updates or contact since.

This issue has dragged on for four months, with no accountability, no resolution, and no communication. Vodacom owes me money, It’s unacceptable and deeply disappointing.